Privacy Policy

This Policy applies to Website visitors; applicants for professional access; Approved Customers, including pharmacies, doctors, healthcare professionals and their authorised representatives; and people who contact NVD through the Website. It covers the public website and professional store under one policy.

The Website and store are intended for business and professional use and are not intended to facilitate purchases by members of the general public.

2.1 Information you provide

Depending on how you interact with us, we may collect:

• identity and contact information, such as name, title, email address, telephone number and business address;
• professional and organisational information, such as pharmacy, clinic or employer name, job role, professional category, registration or licence details, business identifiers and supporting credentials;
• application and verification information, including declarations, uploaded documents, approval status, review notes and relevant correspondence;
• account information, such as username, encrypted password, account permissions, login records and security preferences;
• transaction and order information, such as products requested or ordered, quantities, quotations, invoices, payment status, delivery details, returns and communications;
• payment-related information. Complete card details are generally collected directly by the applicable payment processor rather than NVD;
• enquiry and communication information, including messages, requests, feedback and customer-service records; and
• marketing preferences and any consent or opt-out records.

2.2 Information collected automatically

When you use the Website, we and authorised service providers may automatically collect technical and usage information, including IP address, browser and device type, operating system, referring pages, pages viewed, dates and times, approximate location derived from IP address, session identifiers, cookie data, login events and security logs.

2.3 Information from other sources

We may receive information from the organisation you represent, professional or regulatory bodies, publicly available registers, business-verification sources, payment processors, delivery providers, service providers and other persons involved in an enquiry or transaction. We use such information only where relevant and lawful.

We may use personal information to:

• operate, maintain, secure and improve the Website and store;
• receive, assess and verify professional-access applications;
• create and administer approved accounts and permissions;
• respond to enquiries, prepare quotations and communicate about products and services;
• review, accept, process, fulfil and document approved orders;
• coordinate payment, delivery, returns, recalls and customer support;
• maintain product traceability, audit trails and appropriate regulatory or business records;
• detect and prevent fraud, misuse, unauthorised access and cybersecurity threats;
• send service, account, transaction, safety, recall and administrative communications;
• send marketing communications where permitted and manage communication preferences;
• analyse Website performance and usage;
• enforce our Terms of Use and contractual rights; and
• comply with legal, regulatory, tax, accounting, professional and public-health obligations.

Depending on the circumstances, NVD processes personal information because:

• processing is necessary to take steps at your request or to perform a contract with you or the organisation you represent;
• processing is necessary for NVD's legitimate interests, such as operating a secure professional distribution service, verifying users, preventing fraud, improving services and managing business relationships, where those interests are not overridden by your rights;
• processing is necessary to comply with a legal or regulatory obligation;
• you have given consent, including where consent is required for particular cookies or marketing; or
• processing is otherwise permitted under applicable data-protection law.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before withdrawal.

Professional applications may include identification documents, registration details or other information required to verify eligibility. Please provide only the information requested. The Website is not designed to collect patient medical records, prescriptions or detailed patient health information through general enquiry, account or ordering forms. Do not submit patient information unless NVD has expressly provided an authorised and secure process for a specific lawful purpose.

If sensitive personal information is received, NVD will process it only where an appropriate lawful condition applies and will apply safeguards proportionate to its nature and risk.

NVD may share relevant personal information with:

• employees, authorised contractors and representatives who need it to perform their duties;
• Website hosting, software, cybersecurity, communications, email and analytics providers;
• payment processors, banks, accounting providers and fraud-prevention services;
• couriers, delivery providers and logistics partners;
• manufacturers, suppliers or product partners where necessary for availability, fulfilment, quality, traceability, safety notices, complaints or recalls;
• professional bodies, regulators, business registries or verification sources where appropriate to confirm an application;
• legal, audit, insurance and professional advisers;
• government agencies, courts, regulators or law-enforcement authorities where required or permitted by law; and
• a purchaser, successor or adviser in connection with a proposed or completed merger, reorganisation, financing or transfer of all or part of NVD's business, subject to appropriate confidentiality and legal safeguards.

NVD does not sell personal information. Service providers may use information only for authorised purposes and are expected to protect it appropriately.

Some service providers, technology platforms or their servers may be located outside Jamaica. Where personal information is transferred internationally, NVD will take reasonable steps to ensure an appropriate legal basis and safeguards consistent with applicable Jamaican data-protection requirements. These may include contractual protections, security measures and an assessment of the receiving location or provider.

The Website may use cookies, pixels, local storage and similar technologies to keep the Website functioning, maintain sessions, remember preferences, protect accounts, measure performance and understand usage. Categories may include strictly necessary, functional, analytics and, if enabled, advertising or marketing technologies.

Where required, non-essential technologies will be used based on your consent. You may manage available choices through the Website's cookie controls and your browser settings. Blocking necessary cookies may prevent account, login, store or checkout features from functioning correctly. The cookie notice or consent tool displayed on the Website should identify the technologies currently in use.

NVD may send product, service or professional updates where you have consented or where otherwise permitted by law. Transactional messages, account notices, order communications, safety information and recall notices are not marketing and may still be sent where necessary.

You may opt out of marketing emails by using the unsubscribe link provided or by contacting info@newvisiondistributors.com. We may retain limited suppression information to honour the request.

NVD retains personal information only for as long as reasonably necessary for the purposes described in this Policy and to meet legal, regulatory, tax, accounting, contractual, product-traceability, dispute-resolution and security requirements. Retention periods vary according to the type of record, the relationship, applicable limitation periods, professional or regulatory requirements and the sensitivity of the information.

When information is no longer required, NVD will securely delete, anonymise or otherwise dispose of it, subject to lawful backup and archival processes.

NVD uses reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, encryption in transit, logging, backups, service-provider controls and staff procedures, as appropriate.

No internet transmission or storage system is completely secure. You are responsible for using a strong, unique password, protecting your login details and notifying NVD promptly of suspected unauthorised account use.

Subject to the Data Protection Act, 2020 and any applicable limitations, you may have rights to:

• ask whether NVD processes your personal information and request access to it;
• request correction of inaccurate or incomplete information;
• object to or request restriction of certain processing;
• request that processing likely to cause unwarranted substantial damage or distress cease;
• object to direct marketing;
• withdraw consent where processing is based on consent;
• seek review of certain decisions based solely on automated processing, if applicable; and
• make a complaint to Jamaica's Office of the Information Commissioner or another competent authority.

To exercise a right, email info@newvisiondistributors.com. Please state the nature of your request and provide enough information to identify the relevant records. NVD may request proportionate proof of identity or authority before responding. Rights are not absolute, and NVD may retain or withhold information where permitted or required by law. We will explain the basis for any lawful limitation.

NVD does not intend to make decisions producing legal or similarly significant effects about applicants or customers solely through automated processing. Website tools may assist with routing, validation, security or administration, but professional-access and order decisions may be reviewed by authorised personnel. If this practice changes, NVD will provide any notice and safeguards required by law.

The Website is directed to adults acting in a business or healthcare-professional capacity and is not intended for children. NVD does not knowingly solicit professional-account applications or purchases from children. If you believe a child has provided personal information, contact us so that we may take appropriate action.

Third-party websites and services linked to or integrated with the Website operate under their own privacy policies. NVD encourages you to review those policies. NVD is not responsible for an independent third party's privacy practices where that party acts as a separate data controller.

NVD may update this Policy to reflect changes in law, technology, business practices or Website functions. The revised Policy will be posted with an updated effective date. Where a change is material, NVD may provide additional notice through the Website, by email or through an account message, as appropriate.

Questions, privacy requests and complaints may be directed to:

You may also have the right to complain to Jamaica's Office of the Information Commissioner. We encourage you to contact NVD first so that we can try to address your concern promptly.